Shipping policy

Shipping & Return Policy

Store Name: The Dixo Hub

At The Dixo Hub, we strive to deliver your orders quickly and efficiently.

Processing Time: All orders are processed within 1–3 business days.
Shipping Time: Once shipped, delivery typically takes 7–14 business days, depending on your location.
Shipping Charges: Shipping costs (if any) will be calculated and displayed at checkout.
Order Tracking: After your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
Delays: While we aim to deliver within the estimated time, delays may occur due to external factors such as customs, weather, or courier issues.

We want you to be satisfied with your purchase.

Return Window: You can request a return within 7 days of receiving your order.
Eligibility:
- Item must be unused and in its original condition
- Must include original packaging
Non-Returnable Items: Certain items (such as personal care products or customized items) may not be eligible for return.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.